Discover the latest PPMC novelties, I discover
FABRIC PROMO UNTIL MARCH 23 - I take advantage
FABRIC PROMO UNTIL MARCH 23 - I take advantage
PPMC at your service!
02 97 59 14 23
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€50.00
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Ce produit n'est plus en stock
In-store delivery is free
Up to 30 days to change your mind
Loyalty rewarded
Gift wrapping at low prices
ORDERS
How do I cancel or modify a current order?
Change my delivery address
Contact our Customer Service as soon as possible on 02 97 59 14 23 or by e-mail at support(a)ppmc.fr to communicate the correct address.If your order has already been processed and can no longer be modified, you will have to wait for the parcel to be returned to us to be reimbursed for the goods, excluding shipping costs, and then renew your order.
Change my billing address
Once the order has been paid for, the invoice is issued, and it is no longer possible to change the billing address.Add an item to my order
To modify the content of your order, you have 15 minutes to contact Customer Service on 02 97 59 14 23. If the order has not been processed by our order preparers, we will be able to cancel and reimburse it and then place a new order together.For orders placed over the weekend, please call on Monday morning from 9am.
Once the order is being prepared for shipment, it is no longer possible to modify it. You will have to place a new order.
Cancelling an item from my order
To cancel an item in your order, you have 15 minutes in which to contact Customer Service and ask for the item to be cancelled.For orders placed over the weekend, please call on Monday morning from 9am.
If your order has already been taken into account and the item cannot be cancelled, you can of course return it to us within 30 days, either in the store or by post, for a full refund.
For orders with free delivery, if the amount of your order is less than the free delivery once the item has been collected, you will be charged the delivery costs.
Cancel my order
Please contact our Customer Service as soon as possible on 02 97 59 14 23, to request a cancellation.For orders placed over the weekend, please call on Monday morning from 9am.
Once the order is being prepared for shipment, it is no longer possible to cancel it. However, you have 30 days to return it to us for a refund.
My order is incomplete. What should I do?
We're sorry if your order does not conform to our specifications. Please contact our customer service department by e-mail:Step 1: Send an e-mail to support(a)ppmc.fr enclosing a copy of both sides of your ID and a signed and dated affidavit summarizing :
The problem encountered
The name of the item(s) concerned
Your order number
Your e-mail address
Step 2: As soon as we receive your e-mail and attachments, we will send you the missing item.
I've received a damaged item. What should I do?
If an item in your order is damaged, please contact our Customer Service department by e-mail :Step 1:
Send an e-mail to support(a)ppmc.fr, quoting your order number and enclosing a photo of the damaged item(s).
Step 2:
We will email you a prepaid label to return the defective item(s).
Step 3:
We will return the item to you.
Please note that you are responsible for checking the condition of the items delivered, and you have a maximum of 30 days in which to return the item(s) to us.
I have received the wrong item. What should I do?
We are sincerely sorry that there has been an error in the preparation of your order. Please contact our Customer Service by e-mail:Step 1:
Send an e-mail to support(a)ppmc.fr, quoting your order number and enclosing a photo of the item(s) in question that do(es) not correspond to the order.
Step 2:
We'll send you a prepaid label to return the item to us.
Step 3:
We will return the item originally ordered.
Please note that if you like the item you received by mistake, you can purchase it by remote payment.
Is my order registered?
Step 1:Each validated order generates an automatic confirmation e-mail entitled: "PPMC: Order confirmation N° CMD....".
Step 2:
Check that the e-mail is not in your spam folder.
Step 3:
Wait 24 hours. It may take a little longer for the e-mail to arrive in your mailbox.
Step 4:
If you have not been debited within 72 hours of purchase, the order has not been completed, and you will need to renew it.
Step 5:
If you have any doubts, we invite you to contact our Customer Service by e-mail, support(a)ppmc.fr, who will reply as soon as possible.
What should I do if I haven't received my order confirmation email?
Step 1:Check that the email is not in your spam folder.
Step 2:
Wait 24 hours. It may take a little longer for the e-mail to arrive in your mailbox.
Step 3:
If you have a customer account: Log in to your Papa Pique et Maman Coud account, click on "My orders" to view the history of your orders with their preparation status.
Step 4:
If you have any doubts, please contact our Customer Service by e-mail, support(a)ppmc.fr, who will reply as soon as possible.
What should I do if a product is out of stock?
1 ) Product availability is indicated on the product page.Stock availability is updated when you add items to your shopping cart and when you confirm your payment.
Please note that items are saved in your basket for 30 minutes.
2) If, despite payment, one of the products ordered is not available, you will be informed by e-mail as soon as possible.
The item will then be reimbursed within 72 hours and you will receive the rest of your order.
I can't pay for my order
1 ) We are unable to refuse payment.If the transaction is unsuccessful or the payment is refused, please contact your bank.
2) You may be offered 3D SECURE, either by receiving a code by SMS, or by validating the transaction on your bank's application.
3) Following numerous fraud attempts, we now only accept credit card payments subject to 3DS authentication.
My item is out of stock, will it be available again?
Our classic collections are restocked throughout the year.Please check our website regularly to place your order as soon as the desired item is available online.
https://www.papapiqueetmamancoud.com/collections/classic
We offer two ephemeral collections per month to bring you new items on a regular basis.
The items in these collections arrive in limited quantities and will not be reproduced.
https://www.papapiqueetmamancoud.com/collections/temporary
https://www.papapiqueetmamancoud.com/collections/children
Can I receive a paper catalog?
As our customers are always looking for new creations, we have chosen to constantly renew our fabrics and models.A paper catalog would not be able to keep up with this pace.
We invite you to visit our online boutique https://www.papapiqueetmamancoud.com or visit your nearest https://www.papapiqueetmamancoud.com/boutique-ppmc
What do I do if I've created my basket before logging in to my customer account?
Don't worry, when you validate your basket, you'll be asked to log in or create your customer account if you haven't done so before.How can I access my order invoice?
Send an e-mail to support@ppmc.fr to request an invoice, quoting your order number.How long does it take to get my money back?
Refunds will be made within a maximum of 14 days after receipt of the parcel, and confirmation will be sent to you by e-mail.In the case of payment by credit card, the amount will appear on the account used for payment within 72 hours.
In the case of payment by PayPal, the amount will appear immediately on your account.
SHIPPING AND DELIVERY
How can I track my order?
Once you've placed your order, the longest thing is to wait for it to arrive! For those who want to keep an eye on their order, it couldn't be easier:Step 1:
As soon as your order is ready and picked up by the carrier, you'll receive an e-mail "PPMC: Shipment of your order n°CMDXXXXX".
Step 2:
In this e-mail, you'll find the tracking number for your parcel.
Step 3:
If you don't receive an order confirmation e-mail or a shipping e-mail, please check your spam folder.
Step 4:
If you have the slightest doubt, contact our Customer Service by e-mail, support(a)ppmc.fr, who will get back to you as soon as possible.
If you have a customer account :
Step 1:
Log in to your customer account on our website
Step 2:
Go to the "Your orders" section
Step 3:
Click on the order concerned, you will see the details of the order, as well as the button "Follow this parcel".
What are the shipping times?
Orders are prepared and dispatched within 48 hours of receipt of payment, i.e. on the day your order is placed if you have paid by credit card or Paypal, or on the day your bank transfer or cheque is received. (excluding holiday periods and sales - excluding weekends and public holidays).You will be notified by e-mail as soon as your parcel has been dispatched, and you will receive your order tracking number so that you can follow the progress of your order.
What delivery methods and prices are available?
For orders in mainland France, once the order has been handed over to the carrier:- In-store delivery within 4 to 7 days: free of charge
- Post office delivery within 48 to 72 hours*: €3.95 - Free delivery for orders over €50 in mainland France.
- Home delivery without signature within 48h to 72h*: €5.50 - Free delivery on orders over €75 in Metropolitan France
- Express home delivery within 24h to 48h*: € 11.50
Please note that for deliveries to countries outside the European Union: All orders and invoices are exclusive of VAT. Your order may be subject to taxes and customs duties that are imposed when the package reaches its destination. These customs duties and taxes are your responsibility. To find out about them, we advise you to contact the competent authorities in the destination country.
I'm not home at the time of delivery. What should I do?
You won't be there to receive your parcel?Don't worry, for small formats, letter carriers usually put the parcel in the letterbox, otherwise you'll find a delivery notice.
Your parcel will be waiting for you for 10 days at the post office indicated on the notice.
Be sure to check the maximum pick-up time on the post office's tracking e-mail.
My parcel has been returned to sender. What should I do?
If you were unable to collect your parcel in time, unfortunately it will be returned to us.When it arrives in our workshop, you will be reimbursed for your order, excluding shipping costs, or you can ask for it to be reshipped, in which case you will have to pay the shipping costs to our Customer Service department on 02 97 59 14 23.
My order tracking number has not changed. What should I do?
You have received an e-mail confirming shipment of your order with the tracking number, but the status has not changed?Step 1:
Please wait a few hours, as this may be the time it takes for our carrier to collect your order. The status update may take some time.
Step 2:
If after several days the status has not changed, or if you have not received your order after 10 working days, we invite you to contact our Customer Service by e-mail, support(a)ppmc.fr, and we will do our utmost to find a solution.
My parcel is marked as delivered but I haven't received anything. What should I do?
Step 1:Ask your neighbors, or your janitor if you live in a block of flats, to see if one of them has picked up your parcel.
Step 2:
Get in touch with the nearest post office to see if they have your parcel.
Step 3:
Wait 24 hours after your parcel has been notified as "Delivered". It can happen that your parcel is notified as "Delivered" a day in advance, even though it will not be delivered until the following day.
Step 4:
If you have not received your parcel 72 hours after the "Delivered" notification and your search proves unsuccessful despite the above steps, contact our Customer Service support(a)ppmc.fr.
We will open an inquiry with the carrier to locate your parcel within 15 days.
How do I place a gift order?
Step 1:On the "your basket" page, you'll find the "This order is a gift" insert below your item(s).
Step 2:
You'll find a text space where you can leave an accompanying note for the person receiving the package.
Step 3:
If required, you can purchase packaging and choose to have the item wrapped by us, or make the gift wrap yourself.
Step 4:
When entering your contact details, don't forget to indicate in Delivery Address: the recipient's contact details and in Billing Address: your contact details.
Step 5:
We'll send the gift to the address you've indicated, together with the priceless delivery note, the note and the wrapping if you've chosen one.
I've chosen in-store delivery. How do I know it's available and how can I pick it up?
Step 1:As soon as your parcel arrives in store, you will automatically receive information by e-mail or sms.
Step 2:
Your parcel remains available in store for 1 month.
Step 3:
If you can't collect your order in time, don't hesitate to let the store know.
You'll find their contact details here: https://www.papapiqueetmamancoud.com/boutique-ppmc
I've chosen parcel delivery, how do I know it's available and how can I pick it up?
Step 1:You will automatically receive an e-mail as soon as your parcel is available at the chosen parcel delivery point.
Step 2:
Your parcel remains available at the parcel relay for 10 days.
Step 3 :
A few days before your parcel becomes available, you will automatically receive an e-mail reminding you to pick it up.
Step 4:
If you are unable to collect your parcel in time, it will be returned to us.
Step 5:
We will refund your order, excluding shipping costs.
Step 6:
If you would like your order to be reshipped, please call us on 02 97 59 14 23 to proceed with payment of the shipping costs for this new shipment.
RETURN AND REFUND
I'm not satisfied with my shop/online purchase. How can I exchange or return the item?
You have 30 days from receipt of your order to return any unsatisfactory item. There are two return options:1) Do you have a PPMC store nearby?
Go to any PPMC boutique to exchange or get your money back.
Make sure you have the order form included in the parcel.
2) If you're not lucky enough to have a store nearby, you'll have to return the item to our Customer Service department at your own expense.
Step 1: Send your package with the returns form to : PPMC - Service Internet - ZA de Kerran 56470 Saint-Philibert
Step 2: Upon receipt of your package, we will proceed with the refund according to the payment method used at the time of order.
Please note:
- Exchanges are not possible on the web.
- Initial delivery charges will only be refunded in full if the entire order is returned.
- The item must be returned in its original condition and within the 30-day cooling-off period.
- Damaged, soiled or otherwise unused items will not be refunded. They may be returned as is, at the customer's expense, if requested.
- No refunds will be made for fabrics that have already been cut or worked by you, or for additional services (gift wrapping).
- We are not obliged to reimburse additional costs if you have expressly chosen a more expensive delivery method than the standard one.
How do I get a refund?
Step 1:You have one month after receipt of your order to return the item with the returns form in order to obtain a refund.
Step 2:
Once the item has arrived in our workshop, we will check that it is in its original condition (i.e. not stained, washed or damaged) before making the refund request.
Step 3:
The refund will be made directly to your account if you paid by credit card or Paypal, or by cheque if you chose another method of payment (transfers, cheques or e-card).
Please note: Purchases paid for by Gift Card cannot be refunded.
Is it possible to exchange an item?
1 ) Exchanges are not possible on the web.You must return the unsuitable item at your own expense. Upon receipt, we will proceed with reimbursement. You can then place a new order.
2) Convenient and free - Visit your nearest PPMC store, where you can exchange the item on the spot. Make sure you have the order form included in your parcel.
Will delivery and return costs be refunded if I return all or part of my order?
- The initial delivery charge will be refunded in full only if the entire order is returned.
- Papa Pique et Maman Coud is not obliged to refund additional costs if you have expressly chosen a more expensive delivery method than the standard one.
- You are responsible for the cost of returns, but it is possible to drop them off at a store free of charge if you have one nearby.
PAYMENT
Which payment methods are accepted?
Credit card (only CARTE BLEUES, VISA, EUROCARD and MASTERCARD are accepted)*.Cheque (please enclose a copy of the order form and your contact details)**,
Bank transfer (please indicate your order number when making the transfer)
Secure payment site PayPal.
*Following numerous fraud attempts, we now only accept credit card payments subject to 3DS authentication.
**Payment by cheque is only possible for cheques in euros drawn on a bank domiciled in France.
Are credit card payments secure?
Online credit card payments are made using the SSL "Secure Socket Layer" security system, which encrypts your bank details as they are transmitted over the network.Confidential data (16-digit credit card number, expiry date and cryptogram) are transmitted encrypted to the bank.
The debit will be made at the time of your order, on condition that you have obtained prior authorization to debit your account from the relevant payment centers.
Why was my payment declined?
- We are not authorized to refuse a payment, unless your credit card is not subject to 3DS authentication. In fact, following numerous fraud attempts, we now only accept credit card payments subject to 3DS authentication.
- If you do have 3DS authentication, the problem may have various explanations, ranging from a lack of funds in your bank account to a technical problem with your bank.
- We advise you to contact your bank to find out the source of the refusal.
How can I use a promotional code?
Promotional codes must be entered in the appropriate field in the shopping basket by ticking the "I have an advantage code" box and then entering the code.CUSTOMER ACCOUNT
Guest mode, how do I use the new site?
On the old PPMC website, you could place orders in guest mode, without creating a loyalty account. On the new interface, you can no longer place orders in guest mode.How do I place an order without guest mode?
Step 1:
I create my Papa Pique et Maman Coud loyalty account and take advantage of the program's benefits. To find out more, click here.
CREATE MY ACCOUNT
Step 2:
I do my shopping.
Step 3:
I validate my basket. If you are not logged in, simply enter your e-mail address and password.
How do I create a PPMC customer account?
Step 1:Click on the white silhouette in the top right-hand corner of the home page. This will take you to a page entitled "Connect to your personal space".
Simply click on "Create my account".
Step 2:
Follow the steps!
How do I change my personal information?
Step 1:Log in to your customer account, then click on the white silhouette in the top right-hand corner.
This will take you to the dashboard, where you can click on "My profile" or "Addresses", depending on the changes you wish to make.
Step 2:
Once you've made your changes, please "Save changes" to take them into account.
I've forgotten my password. How do I reset it?
Step 1:Click on "My account" in the top right-hand corner of the home page.
Step 2:
Enter the e-mail address by which you created your account, then click on forgotten password.
Step 3 :
Enter your email address below to receive an email with a link to reset your password.
Step 4 :
Choose a new password and validate so that your request is taken into account.
How do I link my in-store card to my online account?
You have joined our in-store loyalty program and would like to create an account on our website:Step 1:
Send an e-mail to support(a)ppmc.fr with your full name and e-mail address.
If the e-mail address used to open the online account is different from the one used in-store, we'll need to know both and which one to keep for the merger.
Step 2:
We'll merge the two accounts, and the loyalty points on each account will also be merged.
How do I log out?
Go to your customer account and click on the white silhouette in the top right-hand corner.This will take you to your dashboard, with the following tabs: Profile, Addresses, My favorite products....
Go below the "My account" and "My last orders" inserts.
Click on "Log me out".
How do I delete my customer account?
Step 1:You can make an account deletion request from our contact form with the subject line: REQUEST FOR DELETION OF PERSONAL INFORMATION.
Step 2:
You can also send us an e-mail to the following address: support@ppmc.fr
How do I subscribe to or unsubscribe from the Newsletter?
Step 1:To receive our newsletters, you'll find a blue insert at the bottom of every page on the site: "To keep in touch, I'll subscribe to the newsletter".
Enter your e-mail address in the appropriate field and click OK.
You can also access your dashboard via your customer account, by clicking on the white silhouette in the top right-hand corner.
In the "Newsletter" tab, click on "Subscribe to newsletter", then select your areas of interest.
Then click on "Save".
Step 2:
To unsubscribe from our newsletters, go to the "Newsletter" tab in your customer area.
Press "Subscribe to Newsletter", to deactivate the subscription, the button will change from blue to gray.
Then validate the modification by pressing "Save".
Step 3:
If in doubt, please contact our Customer Service at: support@ppmc.fr
How are the personal data in my account used?
- We use cookies to improve our services and offers.
- Cookies are computer files stored on your hard drive that enable us to track your browsing on our Site, to guarantee a user experience tailored to your preferences.
- Your personal data is stored solely for the purpose of facilitating your browsing and is under no circumstances disclosed to third parties or used for any purpose other than sending and tracking your orders.
- You can refuse the activation of cookies using the options provided by your Internet browser. For technical reasons, if you deactivate cookies in your browser, certain services may no longer be accessible.
How can I contact Customer Service?
You can contact us directly via our contact form, or by e-mail at support@ppmc.fr, or by telephone on 02 97 59 14 23, Monday to Friday, 09:00 to 12:30 and 13:30 to 17:00.LOYALTY PROGRAM
What are the advantages of the PPMC loyalty program?
- Each purchase, on our website or in our shops, earns you points, 1 point for every 5€ spent.
- When you reach 45 points, you'll receive a €10 discount on your next purchase.
- We invite you to use the same e-mail address, on our website, as the one you gave us when creating your account, to collect your points in store and on our website.
- Please note that your points and €10 discount will be reset to zero if you have not made a purchase for two years.
How long are my loyalty points valid?
1) If you haven't made a purchase in over two years, you'll lose the loyalty points you've accumulated, as well as any €10 discount you may have had.2) Each time you make a purchase, your points will be valid for a further two years.
How do I join the PPMC loyalty program?
1) To join our loyalty program, simply create an account in-store or on our website.2 ) We invite you to use the same e-mail address you gave us in store when you created your online loyalty account, to collect your points in store and on our website.
3 ) You will then earn points, 1 point for every 5€ spent.
When you reach 45 points, you'll receive a €10 discount on your next purchase.
4 ) Please note that your points and €10 discount will be reset to zero if you haven't made a purchase in two years.
What do my points represent?
For every purchase in one of our PPMC stores or on our website, you earn points on your loyalty account: 5 euros of purchase = 1 point.How can I check my points balance?
1 ) You can check your points balance on our website by logging into your customer account.2 ) In-store, your points balance is shown at the bottom of your receipt.
3 ) It may take a few days for your points to appear in your online account, after a purchase in store or after your web order has been shipped.
How do I collect my boutique loyalty points?
1 ) If you've created an account in-store and would like to shop online, simply create an account using the email address you provided in-store. This will then be recognized and you'll be able to collect points.2 ) If you have made online purchases using another e-mail address, please contact our Customer Service department at: support@ppmc.fr so that we can merge the two accounts.
Can PPMC advantages be combined with current offers?
Purchases made during special offers such as private sales, sales or low prices also earn you one point for every €5 spent.I have more than 45 points but the site won't let me use my 10 loyalty euros ?
1 ) It is important to be logged in to your customer account when placing your order, otherwise our system will not be able to offer you the 10 € loyalty discount.Simply log in to your personal space by clicking on the white silhouette in the top right-hand corner.
2 ) If you have any questions, please contact our Customer Service department at: support@ppmc.fr
I can't pay by check or bank transfer using my loyalty points?
1 ) If you wish to use your 10€ loyalty points when ordering online, the remaining amount can only be paid by credit card or Paypal.2 ) Indeed, our payment system does not allow us to accept payments by check or transfer if part of your payment is not covered by your loyalty balance.
I made a purchase but my loyalty points don't appear on my account?
We are sorry that your points do not appear on your account.Step 1:
Contact our Customer Service department at support(a)ppmc.fr with your order number or a copy of your receipt.
Step 2:
We'll pass on the information to our IT department, so that they can resolve the situation as quickly as possible.
GIFT CARD
How do I use my gift card?
You can use your gift card in one or more transactions, either on our website or in-store.In-store, simply present your physical gift card or the e-mail containing your e-gift card number (13-digit card number plus 6-digit secret code) at the checkout.
On our website, simply select the "GIFT CARD" option at checkout. Then simply enter the 13 digits of your card and your 6-digit secret code (on the back of your card purchased in-store or on the confirmation e-mail for your card purchased on our ineternet site).
1) If the amount of your order is less than the total amount of your gift card, the full amount of your order will be debited from your gift card. The balance will remain available and reusable.
Please note that the card is valid for one year from the date of creation.
2) If the amount of your order exceeds the total amount of your gift card, you can pay the balance by credit card, Paypal or another Papa Pique et Maman Coud gift card. We accept a maximum of 2 gift cards per order.
How can I check my gift card balance?
1) You can check the balance of your Papa Pique et Maman Coud gift card at any time via your customer account on www.papapiqueetmamancoud.fr.2) If you don't have a customer account, send us an e-mail to support(a)ppmc.fr with your gift card number, and we'll let you know how much is still available.
How long can I use my gift card?
The card is valid for one year from the date of issue, and can be used on one or more occasions, either on our website or in one of our PPMC boutiques.Can I recharge my gift card?
The Papa Pique et Maman Coud gift card is not reloadable. It is possible to buy a second gift card. We accept a maximum of two gift cards per order.What should I do if my gift card is lost, stolen or damaged? Or if I no longer wish to use it?
The Papa Pique et Maman Coud gift card cannot be reimbursed in whole or in part, particularly in the event of loss, theft, expiry or deterioration, for which Papa Pique et Maman Coud declines all responsibility.I don't like the items I bought with my gift card. Can I get a refund?
Products purchased with the Papa Pique et Maman Coud gift card can be exchanged, but under no circumstances refunded (upon presentation of the receipt or web invoice).What is an e-gift card?
The e-gift card is a dematerialized gift card worth between 10 and 100 euros.The e-gift card is also valid for one year, and can be used in one or more transactions, either on our website or in one of our boutiques.
To find out more about the e-gift card you can order on our website, please go to the "Offer a gift card" section of the website.
If I purchase an e-gift card, how will I receive it?
In the case of a purchased e-gift card, it will be sent to you by email with the 13 digits of your card, as well as the 6-digit secret code after validation of your order including this e-gift card.PRODUCTS
How many collections do you launch?
To satisfy our customers' taste for renewal, we offer one or two new collections every month!You can find all our collections here: https://www.papapiqueetmamancoud.com/collections
What's the difference between classic and ephemeral collections?
Our classic collections are intended to be timeless, and are restocked throughout the year. You can find them here: https://www.papapiqueetmamancoud.com/collections/classicOur ephemeral collections arrive in limited quantities and will not be reproduced.
To keep things fresh, we release one or two collections a month.
Our ephemeral and children's collections are available here:
https://www.papapiqueetmamancoud.com/collections/temporary
https://www.papapiqueetmamancoud.com/collections/children
Where are your products made?
Papa Pique and Maman Coud products are designed in Saint-Philibert, in the Mobihan region of France.As for manufacturing, it all depends on the items and the know-how of the partners we've been working with for many years.
In fact, most of them have been with us since the brand was created.
These are often small, family-run businesses, with whom we are committed to guaranteeing quantities from one year to the next, and not negotiating prices downwards. We are also committed to respecting international labor standards.
Indeed, Papa Pique et Maman Coud is a responsible company, attentive to the working conditions of its employees, subcontractors and suppliers.
In fact, every year we visit our partners in Tunisia, Bulgaria, the Philippines, Thailand and elsewhere.
We maintain close relations with them, and a genuine social, economic and technical partnership.
For more information, please visit: https://www.papapiqueetmamancoud.fr/ppmc/derriere-l-etiquette
Why have you stopped using certain products?
Are you desperately looking for an item on our site and can't find it?There's a good chance we've discontinued it.
Your feedback helps us to improve our products, whether in shape or size, which is why you'll probably find similar items that aren't quite the same.
We're also trying to keep up with the times, so that we're always as close as possible to your needs, so we'll be offering new items, but to do this we'll unfortunately have to part with other products.
As our stores are not extensible, we have to make choices, and it's always regrettable to put an end to the production of an item we liked.
But who knows, maybe we'll offer it again later - the story never ends...
Why do you only test products in certain stores?
If you've discovered a new product in one of our stores but can't find it anywhere else, it must be a product test!Our creative team is constantly striving to design new products that meet your needs as closely as possible. The feedback we receive from you, either in the store or from our Customer Service department, also helps us to think up new products.
But before launching large-scale production, which will be sold in all our boutiques and on our website, we're going to carry out a test in just one or two boutiques.
This will give us an opportunity to see whether or not there's enough interest, whether the concept is appealing but whether the product needs to be reworked in terms of size, shape or quality.
If the product test is conclusive, this novelty will be one of the hundred or so products we'll be offering. If it doesn't, it'll stay put, waiting for its moment of glory or not...
What is coated fabric?
It's a fabric that's coated with a smooth layer to make it waterproof and resistant. Our coating engineer likens the process to buttering toast in the morning: coating a fabric is like spreading a layer of protection on it!You can find all our coated fabrics on this page: https://www.papapiqueetmamancoud.fr/tissus-et-petite-mercerie/tissus/nos-tissus-enduits
and at the bottom of the page, all our tips (care, projects, etc...) with coated fabrics.
What's the difference between indoor and outdoor coated fabrics?
Our outdoor coated fabrics are waterproof and water-repellent. They offer a smooth appearance, which is very practical for bags, tablecloths and changing mats.Our interior-coated fabrics are just as resistant and waterproof, but not water-repellent. Coating on the inside keeps the textile look and feel on the outside, by preserving the weft or the sequined look of the fabric, for example.
Do you offer professional pricing?
To request pricing for professionals, please send us an e-mail to support(a)ppmc.fr indicating :- Which model?
- What quantity?
- For which use?
- For which date?
We'll also need to know :
- Your company name
- Your company address
- Your telephone number
- Intercommunity VAT number
- SIRET number
Thank you in advance,
JOIN PPMC
How do I reply to an advert or send an unsolicited application?
To send an unsolicited application or reply to an advertisement, send your complete application to: recrutement(a)ppmc.frMore information on this page https://www.papapiqueetmamancoud.fr/ppmc/papa-pique-et-maman-coud-recrute
How to open a PPMC boutique?
Do you like the PPMC world, its DNA, its creative spirit and its managerial and environmental values? Can you imagine opening a PPMC store while remaining an independent retailer?Send us an e-mail to: enseigne(a)ppmc.fr.
We'll send you a form to complete and return to us, together with a CV and covering letter.
More information on this page https://www.papapiqueetmamancoud.fr/ppmc/ouvrir-une-concession-papa-pique-et-maman-coud
OTHERS
How do I find my nearest store?
You can find all our stores at https://www.papapiqueetmamancoud.com/boutique-ppmcWhat are the opening hours and days of my PPMC store?
To find information about your nearest store, please consult the following link: https://www.papapiqueetmamancoud.com/boutique-ppmcHow can I get my child to take part in a Papa Pique et Maman Coud advertising campaign?
We invite you to subscribe to our Facebook and Instagram accounts, so that when calls for entries go out, all you have to do is read the instructions!For your information, as our head office is based in Saint-Philibert in Morbihan (56), the majority of our shoots take place in the Vannes area. So it's best to be in this area.
Stay tuned and see you soon!
How can I get samples?
Unfortunately we don't have any promotional items or samples to send you.How do I get a raffle prize?
Given the number of requests, we have decided to make donations to schools near one of our sales outlets. These prizes are allocated to each of our boutiques, which distribute them throughout the year. We invite you to contact your nearest boutique and see if they have any lots left.
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